COBIT 2019 for Enhanced ICT Governance: A Case Study at a Higher Education Institution

  • Baiq Yulia Fitriyani Universitas Amikom Yogyakarta, Indonesia
  • Alva Hendi Muhammad Universitas Amikom Yogyakarta, Indonesia
DOI: 10.51519/journalisi.v7i1.972
Keywords: ICT Governance, COBIT 2019, Educational Institutions, Capability Maturity, SWOT Analysis

Abstract

Effective ICT governance is essential for aligning technological resources with institutional objectives, especially in higher education institutions with limited resources. This study evaluates the ICT governance framework at PUSTIK STMIK Lombok using COBIT 2019, focusing on six domains: APO04, APO10, BAI02, DSS01, DSS05, and EDM01. A structured survey was conducted with 189 respondents, including faculty, students, and administrative staff, to assess capability maturity levels and identify governance gaps. The results indicate that all domains achieved Level 3 (Established), reflecting standardized processes but highlighting deficiencies in security resilience, vendor management, and operational change management. A SWOT analysis identified weaknesses such as limited proactive security measures, insufficient stakeholder engagement, and inadequate staff training, while opportunities include government funding and emerging technologies. To address these challenges, a tailored governance framework was developed, incorporating policies, standards, and procedures to enhance security, innovation management, and vendor accountability. The findings underscore the applicability of COBIT 2019 in resource-constrained educational settings and provide practical recommendations to bridge governance gaps. Future research should examine the long-term effects of governance improvements and explore the framework’s scalability across similar institutions.

Downloads

Download data is not yet available.

References

E. B. Naibaho and A. D. Cahyono, "Information technology governance analysis using COBIT 2019 framework in Salatiga City Community and Civil Services," J. Inf. Syst. Inform., vol. 6, no. 2, pp. 865–881, Jun. 2024, doi: 10.51519/journalisi.v6i2.734.

A. Yusuf, W. A. Saputra, and J. Jamilah, "Capability gap analysis in IT governance for a logistics company using COBIT 2019," J. Inf. Syst. Inform., vol. 6, no. 3, pp. 1804–1821, Sep. 2024, doi: 10.51519/journalisi.v6i3.832.

K. Kevin and J. Setiawan, "IT proficiency in a media and publishing company using the COBIT 2019 framework," J. Inf. Syst. Inform., vol. 6, no. 3, pp. 1435–1449, Sep. 2024, doi: 10.51519/journalisi.v6i3.794.

K. Leonardo and R. Latuperissa, "Information technology governance design in trading companies using the COBIT 2019 framework," J. Inf. Syst. Inform., vol. 6, no. 3, pp. 1466–1483, Sep. 2024, doi: 10.51519/journalisi.v6i3.798.

M. W. Loppies and C. Fibriani, "Designing information technology governance in trading companies using COBIT 2019 framework," J. Inf. Syst. Inform., vol. 5, no. 4, pp. 1581–1594, Dec. 2023, doi: 10.51519/journalisi.v5i4.602.

M. I. Fianty and M. Brian, "Leveraging COBIT 2019 framework to implement IT governance in business process outsourcing company," J. Inf. Syst. Inform., vol. 5, no. 2, pp. 568–579, May 2023, doi: 10.51519/journalisi.v5i2.492.

G. M. W. Tangka and E. Lompoliu, "Information technology governance using the COBIT 2019 framework in Manado Post Companies," J. Inf. Teknol., pp. 53–62, 2024.

I. F. Wulandari et al., "The performance analysis of SIKITO LLDIKTI Region II system using COBIT 2019 framework: A case study," Int. J. Artif. Intell. Res., vol. 7, no. 2, pp. 111–121, 2024.

J. Y. Mambu, T. Wulyatiningsih, and S. Adam, "Applying COBIT 2019 to design a tailored IT governance system for PT. Telekomunikasi Seluler Manado Branch," J. Inf. Teknol., pp. 229–237, 2024.

A. Rusman, R. Nadlifatin, and A. P. Subriadi, "Information system audit using COBIT and ITIL framework: literature review," Sinkron J. Penelit. Tek. Inform., vol. 6, no. 3, pp. 799–810, 2022.

A. B. Sipayung and R. Yunis, "Evaluation of information technology governance at Mikroskil University using COBIT 2019 framework with BAI11 domain," Int. J. Res. Appl. Technol. (INJURATECH), vol. 2, no. 2, pp. 128–143, 2022.

E. M. Lompoliu et al., "Information technology governance analysis using the COBIT 2019 framework at XYZ institution," Cogito Smart J., vol. 8, no. 2, pp. 346–358, 2022.

A. R. Sengik et al., "Using design science research to propose an IT governance model for higher education institutions," Educ. Inf. Technol., vol. 27, no. 8, pp. 11285–11305, 2022.

A. Nugroho and H. Ginardi, "Information technology governance analysis to reduce information security risks using COBIT 2019: A case study of manufacturing companies," J. Indones. Sos. Teknol., vol. 5, no. 8, pp. 3721–3733, 2024.

F. Ajismanto and S. Surahmat, "Information technology governance analysis of STMIK Palcomtech in the new normal era using COBIT 2019 method," J. Comput. Netw. Archit. High Perform. Comput., vol. 3, no. 2, pp. 263–272, 2021.

K. Imtihan, "The impact of visual quality and user interface responsiveness on student satisfaction in academic information systems (AIS)," Pak. J. Life Soc. Sci. (PJLSS), vol. 22, no. 2, 2024, doi: 10.57239/PJLSS-2024-22.2.001455.

E. Amore et al., "Leverage the COBIT 2019 design toolkit in an SME context: A multiple case study," KnE Soc. Sci., pp. 73–101, 2023.

D. Ferdiansyah, S. A. Majapahit, and M. F. Muttaqin, "Assessment of village readiness for electronic citizen complaint services (e-AduMas) using COBIT 4.1," J. Inf. Syst. Inform., vol. 5, no. 4, Dec. 2023, doi: 10.51519/journalisi.v5i4.578.

V. P. Pradana et al., "Evaluating IT performance management in the Faculty of Industrial Engineering at Telkom University through COBIT 2019 domain MEA01 in alignment with LAM-INFOKOM standards," Electron. Integr. Comput. Algorithm J., vol. 1, no. 2, pp. 41–49, 2024.

A. Lelengboto, G. Mandoya, and J. Y. Mambu, "Tailoring governance system design through capability level identification using COBIT 2019 at a paper and mills company," JURIKOM J. Ris. Komput., vol. 9, no. 6, pp. 1865–1873, 2022.

G. Bagus et al., "Information technology governance audit using the COBIT 2019 framework at XYZ institution," Cogito Smart J., vol. 8, no. 2, 2022.

A. Lelengboto, G. Mandoya, and J. Y. Mambu, "Tailoring governance system design through capability level identification using COBIT 2019 at a paper and mills company," JURIKOM J. Ris. Komput., vol. 9, no. 6, pp. 1865–1873, 2022.

I. F. Wulandari, M. I. Herdiansyah, Y. N. Kunang, W. Cholil, M. Ariandi, and U. Ependi, "The performance analysis of SIKITO LLDIKTI Region II system using COBIT 2019 framework: A case study," Int. J. Artif. Intell. Res., vol. 7, no. 2, pp. 111–121, 2024.

G. Bagus, R. Francolla, G. R. Mandoya, M. D. Walangitan, E. Lompoliu, and J. Y. Mambu, "Information technology governance audit using the COBIT 2019 framework at XYZ institution," Cogito Smart J., vol. 8, no. 2, 2022.

A. B. Sipayung and R. Yunis, "Evaluation of information technology governance at Mikroskil University using COBIT 2019 framework with BAI11 domain," Int. J. Res. Appl. Technol. (INJURATECH), vol. 2, no. 2, pp. 128–143, 2022.

Published
2025-03-18
Abstract views: 371 times
Download PDF: 155 times
How to Cite
Fitriyani, B., & Muhammad, A. (2025). COBIT 2019 for Enhanced ICT Governance: A Case Study at a Higher Education Institution. Journal of Information Systems and Informatics, 7(1), 45-62. https://doi.org/10.51519/journalisi.v7i1.972
Issue
Vol 7 No 1 (2025): March
Section
Articles

Copyright (c) 2025 Journal of Information Systems and Informatics

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

  1. I certify that I have read, understand and agreed to the Journal of Information Systems and Informatics (Journal-ISI) submission guidelines, policies and submission declaration. Submission already using the provided template.
  2. I certify that all authors have approved the publication of this and there is no conflict of interest.
  3. I confirm that the manuscript is the authors' original work and the manuscript has not received prior publication and is not under consideration for publication elsewhere and has not been previously published.
  4. I confirm that all authors listed on the title page have contributed significantly to the work, have read the manuscript, attest to the validity and legitimacy of the data and its interpretation, and agree to its submission.
  5. I confirm that the paper now submitted is not copied or plagiarized version of some other published work.
  6. I declare that I shall not submit the paper for publication in any other Journal or Magazine till the decision is made by journal editors.
  7. If the paper is finally accepted by the journal for publication, I confirm that I will either publish the paper immediately or withdraw it according to withdrawal policies
  8. I Agree that the paper published by this journal, I transfer copyright or assign exclusive rights to the publisher (including commercial rights)