A Analysis Of Information Technology Governance In Department of Communication And Informatics of Salatiga Using COBIT 5 Framework DSS Domain

  • Ratna Damayanti Satya Wacana Christian University, Indonesia
  • Augie David Manuputty Satya Wacana Christian University, Indonesia
DOI: 10.33557/journalisi.v1i2.12
Keywords: IT Governance, COBIT 5, Domain DSS

Abstract

Technological advances and strategic environmental changes encourage the government sector to improve bureaucratic performance and services. Salatiga's Department of Communication and Informatics (Diskominfo Kota Salatiga) is a service that provides communication and informatics, statistics and coding services. However, in carrying out their duties and functions, there are still problems which indicate that the IT governance process is still not optimal, so that there is a need for identification and assessment efforts. This study aims to analyze  the maturity level of IT governance using the COBIT 5 framework domain Deliver, Service and Support (DSS). The results of this study indicate that the level of capability of the DSS01, DSS03 and DSS06 processes is at level 2 (Managed process). While the DSS02 and DSS04 processes are at level 1 (Performed process). The recommendations in each process may be an input for Diskominfo in improving the quality of public services and for realizing good governance.

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References

Sa’diyah, Ulfa & Manuputty, Augie D, “Analisa Tata Kelola E-Government Pemerintah Kota Salatiga Menggunakan Framework COBIT 5 Domain APO,” Seminar Nasional Teknologi Informasi dan Komunikasi 2018 (SENTIKA 2018) Yogyakarta, 2017.

Candra, Rio Kurnia, “Audit Teknologi Informasi menggunakan Framework COBIT 5 Pada Domain DSS (Delivery, Service, and Support) (Studi Kasus : iGracias Telkom University),” e-Proceeding of Engineering : Vol.2, No.1 April 2015 Page 11-29, 2015.

Agoan, Tedi S, “Analisa Tingkat Kematangan Teknologi Informasi Pada Dinas Komunikasi Dan Informatika Kota Manado Menggunakan Framework COBIT 5 Domain Evaluate, Direct, Monitor (EDM) dan Deliver, Service, and Support (DSS),” E-Journal Teknik Informatika Vol 10, No.1 (2017) ISSN: 2301-8364,2017.

Gondodiyoto, Sanyoto, “Audit Sistem Informasi + Pendekatan CobIT” Jakarta:Mitra Wacana Media, 2017.

ISACA, “COBIT Process Assessment Model (PAM): Using COBIT 5,” Rolling Meadows:ISACA, 2013.

Published
2019-09-02
Abstract views: 5204 times
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How to Cite
Damayanti, R., & Manuputty, A. (2019). A Analysis Of Information Technology Governance In Department of Communication And Informatics of Salatiga Using COBIT 5 Framework DSS Domain. Journal of Information Systems and Informatics, 1(2), 97-122. https://doi.org/10.33557/journalisi.v1i2.12
Issue
Vol 1 No 2 (2019): Journal of Information Systems and Informatics
Section
Articles
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