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• A Novel UX-Centered ITSM Framework for Technology Startups: Beyond Traditional Service Management

  Marcel Marcel ⁽¹⁾ , Tubagus Ahmad Marzuqi ⁽²⁾

  (1) Krida Wacana Christian University , Indonesia ,

  (2) Krida Wacana Christian University , Indonesia

  1552-1591

  2025-06-30

  DOI : 10.51519/journalisi.v7i2.1118

  Abstract View : 1542

  Download PDF downloads: 739
• Contextual ITSM Adoption Across Educational Levels: A University and a Secondary School in Jakarta

  Marcel Marcel ⁽¹⁾ , Nur Chalik Azhar ⁽²⁾

  (1) Krida Wacana Christian University , Indonesia ,

  (2) Universitas Muhammadiyah Prof. Dr. HAMKA , Indonesia

  1105-1147

  2025-06-24

  DOI : 10.51519/journalisi.v7i2.1081

  Abstract View : 1862

  Download PDF downloads: 850
• Enhancing IT Service Desk for Hybrid Work: Insight from a TOE and TTF Case Study

  Marcel Marcel ⁽¹⁾ , Garpepi Hanief Aotearoa ⁽²⁾

  (1) Krida Wacana Christian University , Indonesia ,

  (2) Krida Wacana Christian University , Indonesia

  848-869

  2025-03-28

  DOI : 10.51519/journalisi.v7i1.971

  Abstract View : 1718

  Download PDF downloads: 924
• Improving IT Service Management (ITSM) Capability in Small Application Development Firms Using FitSM: A Case Study Integrated with Socio-Technical Systems Theory

  Evelline Kristiani ⁽¹⁾ , Marcel Marcel ⁽²⁾

  (1) Krida Wacana Christian University , Indonesia ,

  (2) Krida Wacana Christian University , Indonesia

  2611-2631

  2024-12-17

  DOI : 10.51519/journalisi.v6i4.904

  Abstract View : 4716

  Download PDF downloads: 4239
• Enhancing Organizational Learning through Social Media: Insights from Social Learning Theory

  Marcel Marcel ⁽¹⁾ , Evelline Kristiani ⁽²⁾ , Damida Shu Mudita ⁽³⁾

  (1) Krida Wacana Christian University , Indonesia ,

  (2) Krida Wacana Christian University , Indonesia ,

  (3) Krida Wacana Christian University , Indonesia

  2064-2085

  2024-09-30

  DOI : 10.51519/journalisi.v6i3.843

  Abstract View : 2907

  Download PDF downloads: 1416
• A Lightweight ITSM Framework for Balancing Service Value and Cost Efficiency in Digital MSMEs

  Marcel Marcel ⁽¹⁾ , Jessica Alexander ⁽²⁾

  (1) Krida Wacana Christian University , Indonesia ,

  (2) Krida Wacana Christian University , Indonesia

  3254-3284

  2025-12-09

  DOI : 10.63158/journalisi.v7i4.1301

  Abstract View : 1139

  Download PDF downloads: 687
• Enhancing IT Change Management through Communities of Practice and Social Learning: A Case Study at a University

  Marcel Marcel ⁽¹⁾ , Evelline Kristiani ⁽²⁾ , Damida Shu Mudita ⁽³⁾

  (1) Krida Wacana Christian University , Indonesia ,

  (2) Krida Wacana Christian University , Indonesia ,

  (3) Krida Wacana Christian University , Indonesia

  1300-1316

  2024-06-30

  DOI : 10.51519/journalisi.v6i2.781

  Abstract View : 2499

  Download PDF downloads: 1390
• Building Digital Trust in Jakarta’s Micro and Small Enterprises: From Awareness to Adaptation

  Marcel Marcel ⁽¹⁾ , Katherin Monica ⁽²⁾

  (1) Krida Wacana Christian University , Indonesia ,

  (2) Krida Wacana Christian University , Indonesia

  2851-2875

  2025-09-30

  DOI : 10.51519/journalisi.v7i3.1246

  Abstract View : 758

  Download PDF downloads: 528
• Detecting Experience Debt in Internal IT Services: A Minimal Touchpoint-Based XLA for Small EdTech Startups

  Marcel ⁽¹⁾ , Tubagus Ahmad Marzuqi ⁽²⁾

  (1) Krida Wacana Christian University , Indonesia ,

  (2) Krida Wacana Christian University , Indonesia

  2441-2479

  2026-04-26

  DOI : 10.63158/journalisi.v8i2.1567

  Abstract View : 420

  Download PDF downloads: 333