ERP Adoption in Higher Education: A TAM-Based Analysis of Botswana’s Technical University

Authors

  • Boitshoko Effort Otlhomile Botswana International University of Science and Technology, Botswana
  • Neo Rafifing University of Bolton, United Kingdom
  • Ofaletse Mphale University of Botswana, Botswana
  • Joyce Mosinki Southwest Jiaotong University, China
  • Alton Mabina University of Botswana, Botswana
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DOI:

https://doi.org/10.63158/journalisi.v7i4.1198

Keywords:

ERP, Technology Acceptance Model, Perceived Usefulness, Perceived Ease of Use, Behavioural Intention

Abstract

This study investigates ERP adoption at a technical university in Botswana using the Technology Acceptance Model (TAM). It examines how Perceived Usefulness (PU), Perceived Ease of Use (PEOU), and Behavioural Intention (BI) influence Actual System Use (AU). Data were collected from administrative staff using a structured survey and analyzed using regression analysis. The results show that PEOU significantly influences both BI (R² = 0.964, p = 0.0029) and PU (R² = 0.864, p = 0.022), indicating that system usability is crucial for ERP adoption. Furthermore, PEOU positively impacts PU (R² = 0.817, p = 0.035), and BI strongly predicts AU (R² = 0.821, p = 0.034). These findings highlight the importance of user-friendly interfaces, comprehensive training programs, and institutional support to ensure successful ERP implementation. The research provides valuable insights for universities aiming to enhance operational efficiency, streamline data management, and improve decision-making processes through effective ERP adoption, particularly in developing countries like Botswana.

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Published

2025-12-05

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Vol. 7 No. 4 (2025): December

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How to Cite

[1]
B. E. Otlhomile, N. Rafifing, O. Mphale, J. Mosinki, and A. Mabina, “ERP Adoption in Higher Education: A TAM-Based Analysis of Botswana’s Technical University”, journalisi, vol. 7, no. 4, pp. 3075–3106, Dec. 2025, doi: 10.63158/journalisi.v7i4.1198.

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