Nugroho, Alfonsus Fero, and Melissa Fianty. 2023. “Streamlining IT Help Desk and Incident Management: Harnessing the Power of the ITIL Framework for Enhanced Efficiency in IT Services”. Journal of Information Systems and Informatics 5 (2), 683-95. https://doi.org/10.51519/journalisi.v5i2.496.