MARCEL, Marcel; ALEXANDER, Jessica. A Lightweight ITSM Framework for Balancing Service Value and Cost Efficiency in Digital MSMEs. Journal of Information Systems and Informatics, [S. l.], v. 7, n. 4, p. 3254–3284, 2025. DOI: 10.63158/journalisi.v7i4.1301. Disponível em: https://journal-isi.org/index.php/isi/article/view/1301. Acesso em: 7 mar. 2026.