MARLINDAWATI, Marlindawati; SAHFITRI, Vivi; ROSALINDA, Rosalinda. Measuring Tiktok Shop Service Quality Using The E-ServQual Method And Importance Performance Analysis (IPA) Method. Journal of Information Systems and Informatics, [S. l.], v. 7, n. 2, p. 1400–1417, 2025. DOI: 10.51519/journalisi.v7i2.1108. Disponível em: https://journal-isi.org/index.php/isi/article/view/1108. Acesso em: 7 mar. 2026.