TABUNI, Gasper; SINGGALEN, Yerik Afrianto. Evaluating Digital Narratives in Heritage Tourism and Museum: Content Analysis, Toxicity Score, and Sentiment Classification Trough SVM and SMOTE. Journal of Information Systems and Informatics, [S. l.], v. 6, n. 3, p. 1822–1851, 2024. DOI: 10.51519/journalisi.v6i3.834. Disponível em: https://journal-isi.org/index.php/isi/article/view/834. Acesso em: 7 mar. 2026.