FERNANDO, Erick; SUTOMO, Rudi; PRABOWO, Yulius Denny; GATC, Jullend; WINANTI, Winanti. Exploring Customer Relationship Management: Trends, Challenges, and Innovations. Journal of Information Systems and Informatics, [S. l.], v. 5, n. 3, p. 984–1001, 2023. DOI: 10.51519/journalisi.v5i3.541. Disponível em: https://journal-isi.org/index.php/isi/article/view/541. Acesso em: 7 mar. 2026.