NUGROHO, Alfonsus Fero Jaya; FIANTY, Melissa Indah. Streamlining IT Help Desk and Incident Management: Harnessing the Power of the ITIL Framework for Enhanced Efficiency in IT Services. Journal of Information Systems and Informatics, [S. l.], v. 5, n. 2, p. 683–695, 2023. DOI: 10.51519/journalisi.v5i2.496. Disponível em: https://journal-isi.org/index.php/isi/article/view/496. Acesso em: 7 mar. 2026.