Nugroho, A.F. and Fianty, M. 2023. Streamlining IT Help Desk and Incident Management: Harnessing the Power of the ITIL Framework for Enhanced Efficiency in IT Services. Journal of Information Systems and Informatics. 5, 2 (May 2023), 683-695. DOI:https://doi.org/10.51519/journalisi.v5i2.496.