@article{Nugroho_Fianty_2023, title={Streamlining IT Help Desk and Incident Management: Harnessing the Power of the ITIL Framework for Enhanced Efficiency in IT Services}, volume={5}, url={https://journal-isi.org/index.php/isi/article/view/496}, DOI={10.51519/journalisi.v5i2.496}, number={2}, journal={Journal of Information Systems and Informatics}, author={Nugroho, Alfonsus Fero and Fianty, Melissa}, year={2023}, month={May}, pages={683-695} }