Evaluating User Experience of the IPB Help Center Website Using the Usability Testing Method

Authors

  • Helena Dewi Hapsari College of Vocational School IPB University, Indonesia
  • Ihsan Lana Valenza College of Vocational School IPB University, Indonesia
  • Ari Dian Prastyo College of Vocational School IPB University, Indonesia
  • Amata Fami College of Vocational School IPB University, Indonesia
  • Bontisesari Wahyoedi College of Vocational School IPB University, Indonesia
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DOI:

https://doi.org/10.51519/journalisi.v6i2.733

Keywords:

User Experience, Usability Testing, Helpdesk, Helpdesk Website, Website, IPB Help Center, IPB University, IPB, Institut Pertanian Bogor, Bogor Agricultural University, UX

Abstract

The IPB Help Center Website is an essential source for IPB University students to get help in solving technical problems. Research was conducted to evaluate the user experience on the IPB Help Center Website through usability testing methods. This research involved 50 IPB University student respondents who used the IPB Help Center website and filled out a survey through Google Forms. The results showed that the overall level of usability was satisfactory, with high ratings for five usability indicators, including learnability, efficiency, memorability, errors, and satisfaction. The average scores of learnability, efficiency, memorability, errors, and satisfaction indicators are 3.88, 3.95, 3.88, 4.40, and 3.85, respectively. This shows that the IPB Help Center Website has been effective in helping users solve technical problems. This research provides an evaluation to improve the user experience and effectiveness of the IPB Help Center website as a valuable resource for IPB University students. Future research will explore the correlation between various usability indicators to gain further insights.

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Published

2024-06-13

Issue

Vol. 6 No. 2 (2024): June

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Articles

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How to Cite

[1]
H. D. Hapsari, I. L. Valenza, A. D. Prastyo, A. Fami, and B. Wahyoedi, “Evaluating User Experience of the IPB Help Center Website Using the Usability Testing Method”, journalisi, vol. 6, no. 2, pp. 839–850, Jun. 2024, doi: 10.51519/journalisi.v6i2.733.

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