Measuring the Level of HRIS Governance Capability in the Automotive Financing Company Using COBIT 2019

  • Muhammad Naufal Universitas Multimedia Nusantara, Indonesia
  • Rudi Sutomo Universitas Multimedia Nusantara, Indonesia
Keywords: Capability Level, COBIT 2019 Framework, Human Resources, Information Technology Governance


In response to the imperative advancements in information technology, companies strive to leverage it for a competitive edge.  An automotive financing entity with over 4,000 employees encounters challenges in governing its Human Resources Information System (HRIS). Difficulties include employee service being negatively impacted by delayed HRIS computations, budgets growing faster than regulations, and branch employees not understanding HRIS. The organization intends to use the COBIT 2019 framework to assess its IT governance to address these issues. Based on qualitative interviews and literature reviews, data collection will identify relevant domain processes—APO03, APO06, APO011, APO07, and DSS06—to address the issues. The research reveals that APO03, APO06, APO011, and APO07 are "Largely Achieved" but with identified gaps, while DSS06 is "Fully Achieved." These findings, derived from audit document analysis, will inform recommendations to address process gaps. The company will be presented with these recommendations to enhance its IT governance and management in alignment with COBIT 2019.


Download data is not yet available.


C. Sundari, “Revolusi Industri 4.0 Merupakan Peluang Dan Tantangan Bisnis Bagi Generasi Milenial Di Indonesia,” Pros. Semin. Nas. DAN CALL Pap., no. Fintech dan E-Commerce untuk Mendorong Pertumbuhan UMKM dan Industri Kreatif, pp. 555–563, 2019.

A. K. Setiawan and J. F. Andry, “Pengukuran Performa Tata Kelola Teknologi Informasi pada Perpustakaan Nasional Menggunakan Framework COBIT 5,” Jutei, vol. 3, no. 1, pp. 53–63, 2019, doi: 10.21460/jutei.2018.31.132.

V. Soraya and W. S. Sari, “Perancangan Enterprise Architecture Sistem Informasi dengan Menggunakan Framework TOGAF ADM pada CV. Garam Cemerlang,” JOINS (Journal Inf. Syst., vol. 4, no. 2, pp. 148–156, 2019, doi: 10.33633/joins.v4i2.3054.

D. Manullang, S. Suprapto, and A. Rachmadi, “Penerapan Tata Kelola Teknologi Informasi pada PT Pelita Transfer Nusantara Berdasarkan Kerangka Kerja Cobit 2019,” J. Pengemb. Teknol. Inf. dan Ilmu Komput., vol. 5, no. 12, pp. 5384–5390, 2021.

A. R. Hendrickson, “Human resource information systems: Backbone technology of contemporary human resources,” J. Labor Res., vol. 24, no. 3, pp. 381–394, 2003, doi: 10.1007/s12122-003-1002-5.

H. Herianto and W. Wasilah, “Asesment Capability Level dan Maturity Level Tata Kelola TI Pada Kantor Kementerian Agama Kabupaten Pesawaran Provinsi Lampung Menggunakan Framework COBIT 2019,” KONSTELASI Konvergensi Teknol. dan Sist. Inf., vol. 2, no. 2, pp. 229–240, 2022, doi: 10.24002/konstelasi.v2i2.5553.

J. F. Andry, Hartono, and A. Chakir, “Assessment IT Governance of Human Resources Information System Using COBIT 5,” Int. J. Open Inf. Technol., vol. 8, no. 4, pp. 59–63, 2020.

M. B. B. and E. Plutzer, “Covariance structure analysis of health-related indicators for elderly people living at home, focusing on subjective sense of health,” vol. 6, no. 1, p. 6, 2021.

D. E. C. Na and C. Hipertensiva, “Covariance structure analysis of health-related indicators for elderly people living at home, focusing on subjective sense of health,” pp. 127–133.

A. Ishlahuddin, P. W. Handayani, K. Hammi, and F. Azzahro, “Analysing IT Governance Maturity Level using COBIT 2019 Framework: A Case Study of Small Size Higher Education Institute (XYZ-edu),” 2020 3rd Int. Conf. Comput. Informatics Eng. IC2IE 2020, pp. 236–241, 2020, doi: 10.1109/IC2IE50715.2020.9274599.

Y. Aprilinda, A. K. Puspa, and F. N. Affandy, “The Use of ISO and COBIT for IT Governance Audit,” J. Phys. Conf. Ser., vol. 1381, no. 1, 2019, doi: 10.1088/1742-6596/1381/1/012028.

L. N. Amali, M. R. Katili, and S. Suhada, “Core model of information technology governance system design in local government,” Telkomnika (Telecommunication Comput. Electron. Control., vol. 21, no. 4, pp. 750–761, 2023, doi: 10.12928/TELKOMNIKA.v21i4.24287.

M. Brian Hardjadinata and J. Wiratama, “Capability Assessment of IT Governance Using the 2019 COBIT Framework for the IT Business Consultant Industry,” Int. J. Sci. Technol. Manag., vol. 4, no. 4, pp. 1034–1039, 2023, doi: 10.46729/ijstm.v4i4.902.

R. Hanafi, M. Munir, S. Suwatno, and C. Furqon, “Identification of IT Governance and Management Objectives and Target Process Capability Level in Government Institution,” INTENSIF J. Ilm. Penelit. dan Penerapan Teknol. Sist. Inf., vol. 7, no. 2, pp. 290–308, 2023, doi: 10.29407/intensif.v7i2.20108.

S. C. Putra and A. F. Wijaya, “Analysis of Information Technology Governance Using COBIT 2019 Framework (Case study: PT. Bangkit Anugerah Bersama),” J. Inf. Syst. Informatics, vol. 4, no. 4, pp. 1135–1151, 2022, doi: 10.51519/journalisi.v4i4.401.

Abstract views: 110 times
Download PDF: 58 times
How to Cite
Naufal, M., & Sutomo, R. (2024). Measuring the Level of HRIS Governance Capability in the Automotive Financing Company Using COBIT 2019. Journal of Information Systems and Informatics, 6(1), 228-244.