E-consultation Acceptance in Ghana: A Quantitative Analysis and Proposed Model for Enhancing Digital Health

Authors

  • Mark Ofori Nketia Ghana Communication Technology University, Ghana
  • Manoj Maharaj University of KwaZulu-Natal, South Africa
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DOI:

https://doi.org/10.51519/journalisi.v5i3.553

Keywords:

Acceptance, Digital Health, E-consultation, Technology

Abstract

This study investigates the adoption and enhancement of digital health through e-consultation in Ghana's healthcare systems. It examines the challenges hindering the successful implementation of e-consultation, including security, privacy and awareness. By conducting a quantitative analysis and proposing a comprehensive model, this study aims to provide insights into overcoming these barriers, to improve healthcare accessibility and reduce disparities through e-consultation. The research integrates the DeLone and McLean IS Success Model, focusing on quality, use, user satisfaction, and net benefits, alongside the Diffusion of Innovation theory of technology adoption. The study employs a mixed-methods approach, combining literature review and quantitative analysis. Clinicians and patients received distinct questionnaires, covering knowledge, skills, performance, safety, and e-consultation challenges. Univariate statistics provides an initial data overview, followed by factor analysis. With a Kaiser-Meyer-Olkin value of 0.710 and Bartlett's test of sphericity yielding 1300.894, the data proves suitable for factor analysis. Using Principal Axis Factoring, the study reveals significant correlations among factors: Attitude, Regulatory Framework, Diffusion, and Acceptance. Based on these findings, an E-consultation Framework is proposed, emphasizing robust E-consultation Technology Frameworks. By adopting e-consultation and advanced digital health integration, Ghana can advance healthcare accessibility, diminish disparities, and enhance citizens' well-being within the digital health domain.

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Author Biography

  • Manoj Maharaj, University of KwaZulu-Natal

    Professor Manoj Maharaj is an Professor in the Discipline of Information Systems & Technology under School of Management, IT and Governance. at University of KwaZulu Natal. Prof Maharaj is an academic of more than 30 years. He has extensive experience in the management and leadership of higher education and training institutions. This includes legislation policies and procedures related to state-owned enterprises (SOEs). He has a deep knowledge of the ICT sector and has researched and published extensively in this domain. He has also contributed significantly to academic capacity development in supervising several Doctoral students.

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Published

2023-09-02

Issue

Vol. 5 No. 3 (2023): Journal of Information Systems and Informatics

Section

Articles

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  1. The Authors certify that they have read, understood, and agreed to the Journal of Information Systems and Informatics (JournalISI) submission guidelines, policies, and submission declaration. The submission has been prepared using the provided template.
  2. The Authors certify that all authors have approved the publication of this manuscript and that there is no conflict of interest.
  3. The Authors confirm that the manuscript is their original work, has not received prior publication, is not under consideration for publication elsewhere, and has not been previously published.
  4. The Authors confirm that all authors listed on the title page have contributed significantly to the work, have read the manuscript, attest to the validity and legitimacy of the data and its interpretation, and agree to its submission.
  5. The Authors confirm that the manuscript is not copied from or plagiarized from any other published work.
  6. The Authors declare that the manuscript will not be submitted for publication in any other journal or magazine until a decision is made by the journal editors.
  7. If the manuscript is finally accepted for publication, the Authors confirm that they will either proceed with publication immediately or withdraw the manuscript in accordance with the journal’s withdrawal policies.
  8. The Authors agree that, upon publication of the manuscript in this journal, they transfer copyright or assign exclusive rights to the publisher, including commercial rights

How to Cite

[1]
M. O. Nketia and M. Maharaj, “E-consultation Acceptance in Ghana: A Quantitative Analysis and Proposed Model for Enhancing Digital Health”, journalisi, vol. 5, no. 3, pp. 1072–1085, Sep. 2023, doi: 10.51519/journalisi.v5i3.553.