E-consultation Acceptance in Ghana: A Quantitative Analysis and Proposed Model for Enhancing Digital Health

  • Mark Ofori Nketia Ghana Communication Technology University, Ghana
  • Manoj Maharaj University of Kwazulu-Natal, South Africa
Keywords: Acceptance, Digital Health, E-consultation, Technology


This study investigates the adoption and enhancement of digital health through e-consultation in Ghana's healthcare systems. It examines the challenges hindering the successful implementation of e-consultation, including security, privacy and awareness. By conducting a quantitative analysis and proposing a comprehensive model, this study aims to provide insights into overcoming these barriers, to improve healthcare accessibility and reduce disparities through e-consultation. The research integrates the DeLone and McLean IS Success Model, focusing on quality, use, user satisfaction, and net benefits, alongside the Diffusion of Innovation theory of technology adoption. The study employs a mixed-methods approach, combining literature review and quantitative analysis. Clinicians and patients received distinct questionnaires, covering knowledge, skills, performance, safety, and e-consultation challenges. Univariate statistics provides an initial data overview, followed by factor analysis. With a Kaiser-Meyer-Olkin value of 0.710 and Bartlett's test of sphericity yielding 1300.894, the data proves suitable for factor analysis. Using Principal Axis Factoring, the study reveals significant correlations among factors: Attitude, Regulatory Framework, Diffusion, and Acceptance. Based on these findings, an E-consultation Framework is proposed, emphasizing robust E-consultation Technology Frameworks. By adopting e-consultation and advanced digital health integration, Ghana can advance healthcare accessibility, diminish disparities, and enhance citizens' well-being within the digital health domain.


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Author Biography

Manoj Maharaj, University of Kwazulu-Natal

Professor Manoj Maharaj is an Professor in the Discipline of Information Systems & Technology under School of Management, IT and Governance. at University of KwaZulu Natal. Prof Maharaj is an academic of more than 30 years. He has extensive experience in the management and leadership of higher education and training institutions. This includes legislation policies and procedures related to state-owned enterprises (SOEs). He has a deep knowledge of the ICT sector and has researched and published extensively in this domain. He has also contributed significantly to academic capacity development in supervising several Doctoral students.

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How to Cite
Nketia, M., & Maharaj, M. (2023). E-consultation Acceptance in Ghana: A Quantitative Analysis and Proposed Model for Enhancing Digital Health. Journal of Information Systems and Informatics, 5(3), 1072-1085. https://doi.org/10.51519/journalisi.v5i3.553