An Implementation and Evaluation of Web-Based Appointment System for the Mindanao State University – Main Campus

  • Azimah Disoma Ampuan Mindanao State University, Philippines
  • Reymark Devila Delena Mindanao State University, Philippines
Keywords: System Usability Scales, Technology Acceptance Model, Web-based Appointment System

Abstract

The Office of the University President of the Mindanao State University in Marawi City has the reputation of being one of the busiest in the university. It handles a variety of concerns, ranging from employee matters to matters of concern coming from the other campuses in the university system. However, matters became greatly complicated when the pandemic began and the hard lockdowns that followed forced everyone to stay at home or work remotely. It was observed that an existing perennial problem at the Office of the President was a lack of an efficient system to handle appointments, which resulted in wasted time and tasks delayed or undone. Hence, the aim of the project was to improve client waiting time by implementing a web-based appointment system. The researcher used two (2) models: the System Usability Scale and Technology Acceptance Model to evaluate the system. As a result, the system has a high level of satisfaction with a percentage of 90.2 from the user based on the overall result from two (2) models used. Therefore, implementing a web-based appointment system will certainly improve client waiting time at the Office of the President and employees at the office can schedule appointments more conveniently.

Downloads

Download data is not yet available.

References

Kocsis, A. (2019, February 20). Why Appointment Scheduling Is Important? 10to8. https://10to8.com/blog/why-appointment-scheduling-is-important/amp/

Ab, Q. (n.d.). Appointment Scheduling. Qmatic. Retrieved June 7, 2021, from https://www.qmatic.com/resources/appointment-scheduling

Thamrin, D. (2020, June 3). Appointment scheduling solution: What you need to know. Https://Www.Qmatic.Com/. Retrieved May 29, 2021, from https://www.qmatic.com/blog/appointment-scheduling-solution-what-how-and-why#:%7E:text=Appointment%20booking%20is%20the%20simplest,their%20turn%20to%20be%20served

Garry, T. (2019, January 9). Excessive Traffic. EzineArticles. Retrieved May 29, 2021, from https://ezinearticles.com/?Online-Scheduling-System-For-an-Independent-Business-Coach&id=3547942

Patient flow management for seasonal flu and COVID-19 vaccinations. (2022). Patient Flow Management for Seasonal Flu and COVID-19 Vaccinations, 55–57. https://www.qmatic.com/blog/how-to-manage-patient-flow-for-seasonal-flu-vaccinations

Wordingham, J. (2021, February 12). Appointment scheduling: Beyond booking functionality. Qmatic. Retrieved November 6, 2021, from https://www.qmatic.com/blog/appointment-scheduling-beyond-booking-functionality

Technology Acceptance Model - an overview | ScienceDirect Topics. (2016). Sciencedirect. Retrieved June 6, 2021, from https://www.sciencedirect.com/topics/social-sciences/technology-acceptance-model#:%7E:text=Technology%20Acceptance%20Model%20(TAM%3B%20Davis%2C%201989)%20has%20been,of%20use%20and%20perceived%20usefulness.

Technology Acceptance Model | IGI Global. (n.d.). IGI Global. Retrieved August 18, 2021, from https://www.igi-global.com/dictionary/technology-acceptance-model-technology/55552

Timothy, Mingming, T. Z. (2014). Explaining the intention to use technology among university students: A structural equation modeling approach. Journal of Computing in Higher Education. https://www.researchgate.net/publication/262808562_Explaining_the_intention_to_use_technology_among_university_students_A_structural_equation_modeling_approach

Assistant Secretary for Public Affairs. (2021). System Usability Scale (SUS) | Usability.gov. Usability.Gov. Retrieved June 3, 2021, from https://www.usability.gov/how-to-and-tools/methods/system-usability-scale.html#:%7E:text=The%20System%20Usability%20Scale%20(SUS,Strongly%20agree%20to%20Strongly%20disagree.

Bhat, A. (2018, May 31). What is System Usability Scale? QuestionPro. Retrieved July 11, 2021, from https://www.questionpro.com/blog/system-usability-scale/

Competing on Analytics. (2022, February 4). Harvard Business Review. Retrieved January 3, 2022, from https://hbr.org/2006/01/competing-on-analytics

Sanjay, Srinivasa, Vaibhav, Himaja, J. K. K. V. (2018). Appointment Scheduling System. Governors State University OPUS Open Portal to University Scholarship, 15–22.

Sinaian, P. (2021, September 1). What is a Likert Scale? Definition, Examples, and How To Use One. SurveyLegend. Retrieved January 5, 2022, from https://www.surveylegend.com/likert-scales/likert-type-scale-responses-examples-with-examples/

Debayjoti, Vajirasak, P. V. (2020). Perceived usability evaluation of Microsoft Teams as an online learning platform during COVID-19 using system usability scale and technology acceptance model in India. Children and Youth Services Review, 7–10.

Competing on Analytics. (2022, February 4). Harvard Business Review. Retrieved January 3, 2022, from https://hbr.org/2006/01/competing-on-analytics

Published
2022-11-14
Abstract views: 5650 times
Download PDF: 1912 times
How to Cite
Ampuan, A., & Delena, R. (2022). An Implementation and Evaluation of Web-Based Appointment System for the Mindanao State University – Main Campus. Journal of Information Systems and Informatics, 4(4), 922-937. https://doi.org/10.51519/journalisi.v4i4.379