Functionality Performance of Information Systems in Higher Education Institutions

  • Rodolfo, Jr. Flordeliza Dollado Northwest Samar State University
Keywords: Information Systems, Information Systems Performance, Higher Education Institutions, HEI, Outsourced Information Systems, In-House Information Systems


The goal of this research was to evaluate the performance of information systems in terms of functionality of the in-house developed and outsourced information systems of Higher Education Institutions (HEIs) in Samar, Philippines. A descriptive research design was used in order to obtain information on the performance of the information systems in terms of functionality. The technique employed for data collection was physical evaluation using an observation sheet.  A total of thirteen (13) information systems were subjected to performance evaluation as there were thirteen HEIs from the different provinces of Samar Island that participated in the study. The overall results showed that the outsourced systems had better performance in terms of functionality since most of the indicators were completely existing and functional. On the other hand, the in-house systems have performed fairly with regards to the required features and functionalities of the system. The results of the study suggest that HEIs should acquire information systems that are completely functional, regardless of what acquisition method is adopted. Having information systems equipped with the required functionality features, the administrative and academic functions of HEIs are effectively and efficiently delivered.


Download data is not yet available.


H D. A. Almazan, Y. S. Tovar, and J. M. M. Quintero, “Influence of information systems on organizational results,” Contaduría y Administración, vol. 62, no. 2, pp. 321-338, 2017,

C. A. Caipang, “Development of a computerized enrolment system in a rural-based higher education system,” SAVP International, vol. 4, no. 3, pp. 142-148, May 2013.

B. A. Chaushi and Z. Dika, “Higher education information systems: An Overview of the latest trends and issues,” presented at the VIIIth Annual International Meeting of Alb-Science Institute, August 2013.

T. A. Alrawashdeh, M. Muhairat, and A. Althunibat, “Evaluating the quality of software in ERP systems using the ISO 9126 Model,” International Journal of Ambient Systems and Applications (IJASA), vol.1, no.1, , pp. 3-9, March 2013.

S. Gupta, A. Kumar, and Roheet Bhatnagar, “Role of information systems in an university setup – A case study,” International Journal of Computer Science and Electronics Engineering (IJCSEE), vol. 4, iss. 3, pp. 151-156, 2016.

M. Phahlane and R. Kekwaletswe, “Management information systems use in higher education environments,” SAIS 2014 Proceedings. Paper 29.

D. E. Purnama , A. D. Cahyono, and A. F. Wijaya, “Performance analysis of nformation system / information technology using COBIT 4.1 (PT. Global Infotech Solution),” Journal of Information Systems and Informatics, vol. 2, no. 1, March 2020.

P. Lukáš, “Metrics for evaluating information systems,”, 2017.

W. Y. N. W. Z. Abidin and Z. Mansor, “The criteria for software quality in information system: Rasch Analysis,” (IJACSA) International Journal of Advanced Computer Science and Applications, vol. 10, no. 9, pp. 69-75, 2019.

S. Fahmy, N. Haslinda, W. Roslina, and Z. Fariha, “Evaluating the quality of software in e-book using the ISO 9126 Model,” International Journal of Control and Automation, vol. 5, no. 2, pp. 115-122, June 2012.

U. Osita-Ejikem, “Evaluation of information systems: A review,” International Journal of Advanced Academic Research, vol. 7, iss. 6, June 2021, pp. 92-101, DOI: 10.46654/ij.24889849.

L. C. Vargas, E. O. Leyton, M. L. Garcia, and S. L. Gonzalez, “Information systems and their functionality in the optimization of business processes,” Revsita ESPACIOS, vol. 40, iss. 4, p. 4, 2019.

R. K. Rainer Jr. and B. Prince, Introduction to Information Systems: Supporting and Transforming Business. United States: John Wiley & Sons, Inc., 2016.

A. Poniszewska-Maranda, “Management of access control in information sysems based on role concept,” Scalable Computing: Practice and Experience, vol. 12, no. 1, pp. 35-49, March 2011.

A. Boiko and V. Shendryk, “System Integration and Security of Information Systems,” Procedia Computer Science, 104, pp. 35 – 42, 2017.

M. A. Salleh, M. Bahari, N. H. Zakaria, “An overview of software functionality service: A systematic literature review,” Procedia Computer Science, 124, pp. 337–344, 2017.

Abstract views: 390 times
Download PDF: 263 times
How to Cite
Dollado, R. J. (2022). Functionality Performance of Information Systems in Higher Education Institutions. Journal of Information Systems and Informatics, 4(2), 266-281.